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Role and responsibilities of a call center agent. The job of a call center agent involves a variety of responsibilities that ultimately help lead to greater customer satisfaction. Some responsibilities include: managing inbound and/or outbound calls; following various communication scripts when speaking to a caller;What is the description of a call center agent?
A call center agent is responsible for handling incoming or outgoing calls that are related to the business. As a part of his/her job description, an agent is required to make sales call, answer customer queries, provide information, handle complaints, troubleshoot, etc., to name a few key tasks.What is a call center job?
A call center job is customer service work that is done on a remote basis using telephone and/or computer equipment. The two types jobs in this industry are inbound, in which calls are received, and outbound, in which calls are made.