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Frequently Asked Questions

How do I get in touch with Ameli?

If you want to avoid going into one of their offices, you can call the Ameli helpline at 3646 (free service number) from Monday to Friday between 8.30am and 5pm. If you are calling from one of France’s overseas territories the number is the same, but opening hours vary. There is also a phone line for English speakers: 09 74 75 36 46 (from France).

How do I call Ameli from abroad?

To call from abroad, dial +33 811 70 36 46 (calls cost 0.06 €/min + long-distance charges). Alternatively, the Ameli website has pages in English, so you will also find plenty of resources over on there. Moving to France from the UK?

Is there an English speaking helpline in France?

French state health – Carte Vitale English speaking helpline CPAM CPAM, the administration offices of the French National Health service arm that includes expats has an English speaking helpline and they may be able to help you if you have difficulties or questions: 08 11 36 36 46, Monday – Friday 9.00 – 18.00 (local call cost)

Who can register with Ameli In France?

Everyone living in France should register with the French health system to get the card that gives you access to refunded healthcare, carte vitale. If you have a carte vitale, you can create an Ameli personal account.

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