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Frequently Asked Questions

Where can I find more information about BBBs?

All these services are all available for free at bbb.org. There are local, independent BBBs across the United States, Canada and Mexico.

What is the Better Business Bureau (BBB)?

The Better Business Bureau (BBB) offers free complaint and dispute resolution services and acts as a neutral party to facilitate communications between consumers and businesses. If you have made a complaint and have not heard back, you can check for updates on your BBB case status.

What happens if you file a complaint with the BBB?

The BBB will not pursue any legal action against the business, however, and they will not keep attempting to reach the business if the business does not answer. Most of these complaints are closed within 30 days after they are initially filed. In some cases, a Dispute Resolution Specialist will follow up with a phone call to the complainant.

What is BBB and how does it work?

BBB makes it easy for people to file complaints. BBB handles complaints regarding any business, whether or not the business is a BBB Accredited Business. BBB handles complaints relating to marketplace transactions, including advertising claims. This process is free to customers and businesses.

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