According to a Forrester study , 44% of consumers say that having the ability to talk to an agent in the middle of an online purchase is one of the greatest live chat advantages. Bold Software came to similar conclusions in their study : Chatters are 1.8 times more likely to make online purchases in comparison.What are the pros and cons of online chatting?
One benefit of online chatting is the ability to meet new people in an online environment, such as chatting forums, while in the comforts of one's home.How can live chat improve customer engagement?
First contact resolution (FCR) – The use of live chat makes it possible to organize chats better by routing them to the right agent and then provide an effective solution and improve the first contact resolution (FCR) rate. Start Converting Your Website Visitors Into Customers Today! 2. Live chat influences customers in decision makingWhat is online chatting and how does it work?
Online chatting can be a great tool to stay in contact with friends or family who may live far away or overseas. While calling each other and talking for hours can be a rather costly expense, online chatting is free. People can chat for hours without worrying about the expenses a phone bill would bring.