Keyword Analysis & Research: call center agent work

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What are the qualities of a call center agent?

The top six call center agent qualities are: Strong communication skills Good learning abilities Emotional stability Meticulous organization skills Reliability and good time-keeping Self-motivation

What are the duties of a call center?

Call Center Agent Job Duties: Obtains client information by answering telephone calls; interviewing clients; verifying information. Determines eligibility by comparing client information to requirements. Establishes policies by entering client information; confirming pricing.

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