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Frequently Asked Questions

What is CoverMyMeds and how does it work?

CoverMyMeds streamlines the medication PA process, electronically connecting providers, pharmacists and plan/PBMs to improve time to therapy and decrease prescription abandonment with electronic prior authorization (ePA). Without CoverMyMeds, 36 percent of prescriptions will be abandoned each year as a result of PA.

How do I setup my CoverMyMeds account?

Go to Program Setup and click the “CoverMyMeds Setup” button in the lower right corner. Click the “Use the CoverMyMeds interface” checkbox and enter the User name and password you registered with on CoverMyMeds. You can click the “Test” button to ensure that the account is properly setup.

How do I connect my pharmacy to CoverMyMeds?

Contact CoverMyMeds at 1-866-452-5017,or by live chat at covermymeds.com, to confirm your pharmacy information and enable your account for integration. Upon claim rejection, click “Create Prior Auth” and a pre-populated request will open automatically in a new browser window.

How do I activate the CoverMyMeds EPA feature?

Contact Lagniappe by phone at 855-887-9577 or by email at [email protected] to activate the CoverMyMeds ePA feature. Click here to create your account.

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