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Frequently Asked Questions

How do I contact the EasyPay account service center?

For assistance with your account you may call or write to the EasyPay Account Service Center. All correspondence should include your EasyPay MetroCard account number, current mailing address and daytime telephone.

How do I create a password for my EasyPay account?

If you haven’t already created a password, you must select First Time Password Setup link on the EasyPay website login page. When using our Automated Telephone Service, you will need your PIN which you created when you completed the online enrollment application. Q. What if I need assistance with my account?

Where do I get my EasyPay MetroCard account information?

TO GET ACCOUNT INFORMATION EasyPay MetroCard Account Service Center 1-877-323-RIDE (7433) 9 AM to 5 PM weekdays, except holidays 9 AM to 2 PM Saturday EasyPay MetroCard Account Service Center PO Box 52021 Newark, NJ 07101-8221 

Can I still use my pin to access EasyPay?

Rest assured, EasyPay is committed to safeguarding your personal information. You can still use your PIN to access our Automated Telephone Service. Go Paperless and manage your account easily and securely! To get started just login to your account and select Email Opt In to start receiving your statements and notices via email.

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