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Frequently Asked Questions

How do I contact EasyPay MetroCard?

By phone. EasyPay MetroCard Account Service Center: 877-323-7433. The office is staffed 9 a.m.-5 p.m. on weekdays (except holidays). In off hours, the number goes to an automated system that can help with common problems.

How do I login to my EasyPay card online?

You may visit us at www.easypaymetrocard.com or with a touch-tone phone call 1-877-323-RIDE (7433). You will need to use your account number and password to access your account online. If you haven’t already created a password, you must select First Time Password Setup link on the EasyPay website login page.

Can I still use my pin to access EasyPay?

Rest assured, EasyPay is committed to safeguarding your personal information. You can still use your PIN to access our Automated Telephone Service. Go Paperless and manage your account easily and securely! To get started just login to your account and select Email Opt In to start receiving your statements and notices via email.

Is my personal information safe with EasyPay?

Rest assured, EasyPay is committed to safeguarding your personal information. You can still use your PIN to access our Automated Telephone Service. Go Paperless and manage your account easily and securely!

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