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Frequently Asked Questions

Why can’t my anti-virus program detect my email signature?

Click on Mail > Preferences > Viewing tab > Ensure that “Load remote content in messages” is ticked. Your anti-virus program is detecting a threat with the email signature and automatically blocks the image downloads when it scans the incoming email. In this case, you would need to make an exception rule in your anti-virus application.

How to block user-made signatures?

Under the User experience section, select the Email signature checkbox. This feature can be used the other way round in case there is an email signature/disclaimer added through mail flow rules or a third-party tool, and you want to block user-made signatures.

Why is my Office 365 email signature greyed out?

Office 365 email signature greyed out. This issue might occur if you access your Office 365 email account in Outlook. If you cannot change or add a new email signature, this is most likely caused by a certain value entered into Registry.

How to solve the problem of the signatures button not working?

To solve the problem of the Signatures button that is not working, it is recommend to uninstall a modern app Microsoft Office Desktop App (Settings -> Apps -> Apps & Features).

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