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Frequently Asked Questions

Do I have to give my userweb data to Epic?

You are not legally or contractually obligated to provide your UserWeb data to Epic. Even if you give your consent by checking this box, you may later withdraw your consent by emailing Epic at [email protected]

How do I get an epic certification?

You need to complete certification maintenance, either through New Version Training (NVT) or Continuing Epic Education. Your organization is a prospective Epic customer. After providing your credentials, you might be prompted to provide one-time 6-digit authentication code.

How do I contact epic support?

Contact Epic If you're trying to access Epic software for the purposes of patient charting or interacting directly with patient information, please reach out to your IT department for assistance. The below support numbers are for Epic's online web portal for setup and support guide documentation.

How do I request an account at the userweb?

If this is your first time visiting the UserWeb, click Request an account . If you aren't affiliated with an organization, choose UserWeb Account. Reasons you might need a UserWeb account include: You need to complete Epic training, either at Epic or online.

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