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Frequently Asked Questions

When is ICMI Contact Center Expo 2022?

Now is the time to share your experience and become a speaker at ICMI's Contact Center Expo: A Digital Experience in April 2022. Sign up now to receive the latest event announcements, exclusive content downloads, discount offers, and Global Contact Center Awards news! Get Notified on All 2022 Event News!

Why sign up for ICMI's 2022 event?

Sign up now to receive notifications on our 2022 event line up, exclusive content downloads, awards program, and special offers. Registered attendees can now access ICMI's Contact Center Expo: A Digital Experience until December 31, 2021.

Why attend icicmi's Contact Center Expo?

ICMI's Contact Center Expo unites professionals looking to enhance the customer experience with the latest technologies and services. Don't miss the chance to meet them in person in 2022! Share your unique topic or case study and help positively impact the contact center community.

Who were the winners of the 2020 ICMI Thought Leaders Awards?

Fifteen winners were selected from over 120 applications by a team of judges who, themselves, are thought leaders in the contact center industry. Best Small Contact Center - StarTech.com In addition, longtime contact center thought leader G. Todd Gladden was awarded the 2020 Lifetime Achievement Award by ICMI co-founder and author Brad Cleveland.

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