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Why choose ICMI for your contact center?

We champion contact centers and their people, and our mission is to make both better every day. No other organization understands the contact center’s focus on improvement like ICMI does. We take great pride in improving customer experiences and producing optimal business results.

Who are the ICMI community?

98% of the ICMI Community are contact center decision makers and influencers, charged with the mission of evaluating, implementing and purchasing customer care products and solutions.

When is ICMI Contact Center Expo 2022?

Now is the time to share your experience and become a speaker at ICMI's Contact Center Expo: A Digital Experience in April 2022. Sign up now to receive the latest event announcements, exclusive content downloads, discount offers, and Global Contact Center Awards news! Get Notified on All 2022 Event News!

Why has icme-14 been postponed?

Due to the global pandemic caused by the new coronavirus disease (COVID-19), ICMI and ICME-14 have decided, after careful discussion and consultation, to postpone ICME-14 by one year until the Northern Hemisphere summer of 2021.

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