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Frequently Asked Questions

How will icmi20 be different next year?

The organizers of ICMI20 have agreed that a major online ICMI will be held every year going forward, ending on 19 November, International Men’s Day, including when the Covid pandemic is behind us. There will be a higher proportion of interviews – they all went down very well at ICMI20 – and more high-profile speakers and interviewees.

Who are the ICMI community?

98% of the ICMI Community are contact center decision makers and influencers, charged with the mission of evaluating, implementing and purchasing customer care products and solutions.

Why exhibit at ICMI's Contact Center Expo?

With rapid change affecting contact centers more than ever before, there’s one thing call center professionals can be sure of: the knowledge you gain at ICMI's Contact Center Expo: A Digital Experience will help you move your contact center forward.

How many ICMIS has Philip Davies contributed to?

Philip Davies MP (C, Shipley) has contributed to three ICMIs – London (2016), Chicago (2019) and online (2020). We’re delighted to announce a new Guest of Honour, Lee Anderson MP (C, Ashfield), who will be interviewed by Mike Buchanan and William Collins, as well as engaging in a live Q&A during the event.

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