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Frequently Asked Questions

How do I log in to MyChart?

Go to MyChart. Input your activation code, last four digits of your Social Security number, and birth date. From there, you’ll be asked to create your own username and password. Follow the on-screen prompts to log in for the first time. If you did not receive an activation code, no problem.

Are emails sent to [email protected] unsecured?

Be advised that emails sent from your personal account to [email protected] may be unsecured. The risks of using unsecured email to communicate about your healthcare include unauthorized persons potentially intercepting, reading, and misusing information.

Who can access my Child's Health Information in MyChart?

If you have a child under 13 years old, a parent or legal guardian may access their health information in MyChart by becoming their proxy. To request family/proxy access to your child's health information, you must complete a family access form.

When will my test results be available in MyChart?

Your test results are released to your MyChart account after they have been finalized in Epic, our electronic medical record. They may be available immediately, within a matter of hours, or may take longer depending on the complexity of the test. If you don’t see your results within a reasonable amount of time, please message your doctor's office.

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