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Frequently Asked Questions

Where can I get help with my MyChart account?

Once you have been seen by a Wellstar provider who is "live" on Wellstar Connect, the MyChart Service Desk is available to help you with your MyChart Account. Service desk hours are Monday through Friday, 8:30 a.m. to 5:00 p.m. We want to hear from you!

How do I activate MyChart at WellStar?

You must have an existing patient record at Wellstar to be able to use MyChart. Once you have had a visit at a Wellstar facility, you can request an activation code from a clinical or front desk staff member. At your next visit, please ask your caregiver for a MyChart actiivation code.

What is mymychart?

MyChart gives you convenient and secure online access to your healthcare record. Whether you're at home, traveling or working long hours, you can access your medical history, communicate with your doctor, see lab results, set up appointments and more.

How do I obtain my medical records from WellStar?

You can obtain your medical records by contacting the Wellstar’s Release of Information Department at 770-810-8880. Who do I contact? Medical Question? Billing Question? MyChart Question?

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