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Frequently Asked Questions

How does MyChart work with SSM Health?

All communications between you and SSM Health using MyChart occur over a secure connection. You will receive Internet e-mail messages notifying you that new information is available in your MyChart account. These e-mail messages, however, will not contain any confidential medical information.

How do I get help with MyChart?

If you can't find what you need, call the MyChart help desk at 1-888-97CHART (1-888-972-4278). Get access to your minor child's health record and manage their healthcare needs. Proxy access for adults (18+) allows spouses, adult children and other caregivers to help manage the healthcare needs for others.

How do I make an appointment with SSM Health?

Submit refill prescription requests. View your SSM Health patient records and test results. Set up email and text notifications for appointment reminders, test results, etc. Hold your spot at your preferred urgent care location. Schedule an appointment online at the most convenient time and location.

How will SSM Health use my medical information?

SSM Health will use your confidential medical information in order to provide you health care services.

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