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Frequently Asked Questions

How do I contact DFAs customer service for assistance with MyPay?

If access to myPay functions remains problematic, customers using assistive technology may call the DFAS Customer Service Contact Center at 1-888-DFAS411 (1-888-332-7411) for further assistance and for individualized attention, if needed. This is a Department of Defense (DOD) Computer System.

What is mymypay and how does it work?

myPay is the Defense Finance and Accounting Service (DFAS) application that allows you to view your pay information and make pay related changes.

What can DFAs do for You?

OUR PRIORITIES: DFAS is committed to ensuring payments are made to our customers and vendors. We are working daily to provide the quality finance and accounting services that you have entrusted to us. We encourage you to use our online tools such as myPay, AskDFAS and our phone self-service tools.

What is MyPay's limited access password?

For people who travel or are unable to access a computer, myPay offers the Limited Access Password. You can create a Limited Access Password for another person, allowing that individual to view your pay and tax statements without making any changes to your account.

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