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Frequently Asked Questions

Why choose Olympus's advanced replace program?

Because emergencies are impossible to predict, the Advanced Replace Program puts replacement Olympus equipment in your hands within 24 hours. All replacement equipment meets Olympus manufacturer specifications. You may be ready for the latest technology, but your capital budget isn’t.

What is the Olympus uptime guarantee (OUG)?

The Olympus Uptime Guarantee (OUG) is a no-cost enhancement to our comprehensive Full Service Agreement. It is designed to curb delays caused by out-of-service equipment, enabling you to maximize procedural uptime.

Can my Olympus product be reprocessed?

Once modified during repair by an organization outside of Olympus Service, Olympus can no longer validate that it can be reprocessed as designed. When you choose Olympus Service you can expect support that empowers you to do more.

How long does it take for Olympus to replace equipment?

Because emergencies are impossible to predict, the Advanced Replace Program puts replacement Olympus equipment in your hands within 24 hours. All replacement equipment meets Olympus manufacturer specifications.

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