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Frequently Asked Questions

What are the hours of the SFMTA customer service center?

We staff it Monday-Friday 5 am-9 pm and Saturdays/Sundays 9 am-6 pm. More information about the SFMTA on Twitter. Contact the San Francisco Customer Service Center by calling 311 within the city or 415.701.2311 outside of San Francisco.

Where can I pay the SFMTA in San Francisco?

If you do not have the pre-printed envelope, mail payment to SFMTA Customer Service Center, 11 South Van Ness Avenue, San Francisco, CA 94103. In-Person: SFMTA sales booths open 10:00 AM - 4:00 PM, seven days a week. Closed daily from 12:30 PM-1:00 PM Visa, MasterCard, American Express, and debit cards accepted.

Where do I pay the SFMTA boot removal fee?

Community service in lieu of payment and payment plans, for citations and penalties, are not an option after your vehicle has been booted or towed. The low income boot removal fee must be paid in person at the SFMTA Customer Service Center, 11 South Van Ness Avenue (near Market Street).

How do I get my SFMTA tickets corrected?

BY MAIL - Mail the proof of correction, along with a check for $10, to SFMTA Customer Service Center, ATTN: Compliance Tickets, 11 South Van Ness Avenue, San Francisco, CA 94103.

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