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Frequently Asked Questions

When will South African Airways resume operations?

South African Airways has not yet resumed operations but plan to restart soon. We have received a large number of refund requests during the lock down period and are currently working relentlessly to finalise these. We appreciate your patience in this regard.

Are SAA flights suspended until 31 August 2021?

For now this has necessitated that all SAA operated flights (domestic and regional) are suspended until 31 August 2021 and all SAA operated international flights are suspended until 30 October 2021. The temporary suspension of operations also means that we would not be reachable to provide support through voice or email channels.

What is the change policy for South African Airways due to covid-19?

South African Airways (SAA) advises all customers that due to Covid-19, we will allow one (1) free change on SAA operated flights. Assistance will be provided to all ticketed passengers holding a South African Airways ticket (only) and planned new bookings via any SAA Contact Centre, City Travel Office or Travel Agent with the following conditions.

Can South African Airways take responsibility for undelivered e-mails?

South African Airways, can not take responsibility for undelivered e-mails due to any other reasons beyond our control including the above. Prescribed details required from the South African Revenue Service on a tax invoices

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