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Frequently Asked Questions

What is Tricare®Online (TOL) patient portal secure messaging?

Secure Messaging What is TRICARE®Online (TOL) Patient Portal Secure Messaging? TOL Patient Portal Secure Messaging (SM) is a robust messaging capability which allows you to securely communicate with your health care team for advice on minor medical issues, chronic disease management,

How do I log in to TriCare Online?

1. Go to www.TRICAREOnline.com and click “Log In.” 2. Log in with your DS Logon Premium (Level 2), DoD CAC or DFAS myPay credentials. If you do not have DS Logon credentials and would like to, click “Need An Account.” 3. Click on the “Secure Messaging“ icon.

Is the communication with TRICARE confidential?

Such communications and work product are private and confidential. See User Agreement for details. TRICARE is a registered trademark of the Department of Defense, Defense Health Agency. All rights reserved. Privacy Act Statement

When should I not use TriCare Online TOL appointments?

TRICARE Online TOL appointments should not be used for emergent medical needs such as chest pain, difficulty breathing, or other new or worsening conditions where an immediate physical examination is warranted. Your local clinic may be able to provide guidance.

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