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Frequently Asked Questions

How do I log in to the Tricare West website?

Use your DoD Self-Service Logon (DS Logon) to log in to www.tricare-west.com. A premium DS Logon is required. For information on obtaining a DS Logon, please use the My Access Center link below If you have a DS Logon you don't need to register. You can simply log into the site using your DS Logon.

How do I upgrade my Tricare Patient Portal account?

Visit the My Access Center to upgrade your account. The TOL Patient Portal (also referred to as "TRICARE Online" or "TOL") is the current secure patient portal that gives registered users access to online health care information and services at military hospitals and clinics. When you register on the TOL Patient Portal, you can:

What is the purpose of the TRICARE Online appointment portal?

PURPOSE: To allow you to view and manage you and your family's appointments at military hospitals and clinics, refill prescriptions, and view your personal health data through TRICARE Online.

When should I not use TriCare Online TOL?

TRICARE Online TOL appointments should not be used for emergent medical needs such as chest pain, difficulty breathing, or other new or worsening conditions where an immediate physical examination is warranted. Your local clinic may be able to provide guidance. If unsure, seek emergency care.

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